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FAQ

 

1. What are the recommended browsers for this site

Google Chrome, Safari, Firefox, Internet Explorer

 

2. When can I receive package after the payment

After your successful payment, we will ship the goods within 2-5 days. 

It takes about 7-14 days to delivery when it shipped.

Delivery time may be extended because of holidays, 

natural disasters, etc, or if the products are out of stock.

 

 

3. What shipping company does Topneric use

Topneric partners with major international shipping companies such as USPS, UNI, Hermes, DPD and EMS to offer.

 

4. About shipping charge

The Shipping is calculated based on the product and your region when you check out. 

 

5. How to track my order

Once the order is placed, our system will send you an email about the order details. You can also search it on this page (Track my order).

 

6. Is it safe to use my credit card on your website

To ensure a safe payment procedure, our company uses credit card processor for a reliable and secure internet payment gateway.